The door on Kashyyyk doesn't open. (Star Wars Jedi: Fallen Order)

People tell me I can't pass the place on Kashyyyk campaign because of the bug. The time where you need to save the prisoners and kill the security droid. After pressing the button and the appearance of video droid in the video is not out of the door in the back, and there is sound, after the movie it is not visible, after a while appears but is killing him the button is not active and not open the door to go back I can't. What's the problem? ((( requirements for the game are suitable, even above...