problems in MK 11 crypts.

Good day. I have this problem . In the passage (Crypt), put on a bandage Kenshi and I was immediately killed by a Ghost.after his death, I fell into the location of the dungeon of Goro. only here the output or should I say the entrance is closed to the part where there are tables and a statue of Goro. 7 day run there is no other way out.
I already deleted the game and re-set 3 times. deleted all save so-skin, but everything remains the same. wrote in support . To no avail. Wrote to the developers , in response to the silence. People tell me what to do???