Error code -1-4308 (Genshin Impact)

Same problem

Mikhail Kazakevich
Plmkania
Google translator of the page https://www.hoyolab.com/genshin/article/21907

I fixed it by logging into another account and changing the graphics quality to low and windowed to fullscreen.

Reinstalling the game helped.

The game works fine on the phone, the main PC account can log into the server in America but not in Europe.

The provider may be blocking connections to servers.