Problems getting platinum. (Hood: Outlaws Legends)

Good day! I ran into such a problem and knocked out all the achievements in the game a long time ago. Including ALL legends and collected ALL trophies. But platinum has not yet been given. I wrote to the developers, they answered, reset the cache on the console)) It did not help. Something like this. Has anyone had a similar problem and if so, how did they solve it? Thank you for your reply.