The game crashed on the cut-scene (Dark Souls 3)

He put all the ashes on the thrones, knelt in front of the fire and the cut-scene started and during the cut-scene the game crashed. Now the keeper says to kneel, but I can't, instead, the character is resting by the fire and at the same time a dialogue with the keeper begins, who repeats that you need to kneel ... In general, of course, there is a bug, there are some options? how to roll back, update the world?)))