I decided to try my luck =) — Toyota Prius, 1.5 liter, 2005
Well, in general, I heard that Toyota Motor is recalling Priuses in the 20th body to replace the inverter cooling pump, well, I wrote an email to the representative office - through the form on the site - like so and so, I have just such a car, body number such and such, year of manufacture such and such — when will we repair it)))
They tell me: Dear Denis Alexandrovich,
Thank you for your contacting Toyota Customer Support Service.
Please specify where your vehicle was purchased.
Let me thank you again for taking the time to write to us.
Sincerely,
Alexei Mikhailov.
Toyota Customer Service.
I told them: the country of export is Japan, all documents are available =)
They tell me: Dear Denis Aleksandrovich,
Thank you for contacting Toyota Customer Service.
Unfortunately, due to the fact that your car was not imported into the Russian Federation by Toyota Motor LLC, we need to clarify the information you requested from the manufacturer.
This will take some time. As soon as we receive the information you are interested in, we will definitely inform you.
Let me thank you again for taking the time to write to us.
Best regards,
Alexey Sirotenko
Toyota Customer Service.
Won't they change?
I would very much like Toyota Motor to treat citizens of the Russian Federation who own Toyota cars as well as they treat citizens of Japan, the USA, etc.
Yes, they are happy, Toyota will pay them money for this.
The only question is whether Toyota wants to, and this is very interesting ...
So I haven’t had any problems with the pomp so far (pah-pah-pah), I can say so, for the sake of sports interest =)
wow! =) I wonder how long they will swindle you before they say: NO =)
Well this is pure stupidity! I never cease to enjoy it from some firms! and you look how cute they are in communication =)
Logidze :)
on New Year's holidays I'll get confused by the removal of their brain :)
Yes, by all means, contact if anything =)
Well, at the expense of urgency, I think it doesn’t burn, but you can write if it is possible to eliminate a deliberately unreliable element, such an important system as inverter cooling, modified by a pump, why not use it ...
even more! thanks twice!
Duc etta … I urgently need to write to Toyota Dillestvo? :)
The inverter is such a shiny thing under the hood that recovers energy and sends it to the VVB, and this is manifested by the fact that at one fine moment the pump stops driving antifreeze in the second circle and the inverter can overheat (repair will cost more than one piece of bucks) and that The most interesting thing is that there are no indicators of a non-working pump in the Prius, that's the whole bug, it's a fairly frequent breakdown
.
What is the manifestation of this disease? and what is an inverter? Is this an electric motor or what exactly?
Well, this is the most common sore in the Prius, and if there is a chance to get rid of it, it’s a sin not to try) And if it’s true, then I think that for Toyota Motor (the Japanese have a completely different mentality), it should not matter where her car is used and where bought...
THOU for trying!
do i need this too?
can you tell how experienced and burnt out by life to a green youth? :)
Dan, good luck and patience in dealing with them =) Penza service infuriates me in any office, except for Audi ... in other places, when you want to buy a car, they will lick it to a shine, but when you bought it, go for a walk, we are busy ...
in Samara, the service is better (not advertising =)) what will not be replaced, unfortunately I am 100% sure
I'm wondering if it's YES! The way it will happen, ... this replacement. We don’t have Japanese officials, it’s all like the European division of Toyota ...
but in general I have a guy I know who drives cars. He drove a Mercedes S500 for 7 million, and after 2 weeks a coil over 11 cylinders was screwed up in it, he went to ours to change in AVILON (it seems like the only official dealer in the country) and they told him to go to the Ass, we don’t care that you have a guarantee ...
He wrote a letter to a Mercedes in Germany, less than 2 weeks later, they call him from Avilon and tell him to drive up to replace the coil, and they gave him some kind of bonus there ...
But he wrote directly about how it was, it’s a warranty case, but here the dealer you contacted spoils your image, especially since the car is not a C class ...
Here you go! As soon as I complained, an hour later they called from Moscow and asked where it would be more convenient for me to service Estima! I said that in Krasnoyarsk, at the other end of the wire, they promised to resolve the issue with the DC in Krasnoyarsk.
Well, what's the result? changed?
Here you go! As soon as I complained, an hour later they called from Moscow and asked where it would be more convenient for me to service Estima! I said that in Krasnoyarsk, at the other end of the wire, they promised to resolve the issue with the DC in Krasnoyarsk.
I think in the near future I will remind them of myself, with another letter, and then we'll see ...
And I was delighted, I thought you would succeed, I will immediately become more active :-))
Here we also tried with Estima. The answer was exactly the same as yours :-)) More than a year has already passed, there was no second answer.
Well, I wonder what they will answer you! I hope positively and quickly ...
be sure to hurry up later
everything is described in the BZ and on the drome he also wrote that they had changed =) thanks for the complicity)
I stumbled across this thread by accident.
Denis, I don’t know if you have already changed the pump or not, but the replacement is done in Russia and they do it for free through official dealers. This Aleksey Sirotenko regularly shows his incompetence in matters of Toyota service and is also rude with his letters.
You can look at our hybrid section on Drome, there are already many cases of real replacement
forums.drom.ru/hybrid-eco…cars/announcement685.html