What to do if the washing damaged the car?
You came to bring beauty, paid the money, and the result was a scratch on the body, broken antenna or something worse. Is it possible to find justice for owners of a sink in this case? Advises our attorney.
If after washing you notice that the machine is damaged, first inform about this manual car wash, fix in writing the fact of damage, please describe them and don't forget to take a picture.
Important! Always inspect the car IMMEDIATELY after washing, not the next day. It will be difficult to prove that "stale" damage you get exactly the cleaning process.
The easy way
In the future everything will depend on whether to recognize and accept the leadership of the car wash on a voluntary basis to offset the cost of the repair. If Yes, then great, just everything documented on the repair.
But if the car wash refuses to pay compensation and, furthermore, still unwilling to admit that the damage arose as a result of washing the car, then get ready for a difficult struggle, in which alone, without a legal education, you are unlikely to resist and not to lose.
The hard way
Do not be confused by the argument for the refusal, given by the owner in reference to the inscription in a frame on the wall, the car wash is supposedly not responsible for damage to the vehicle. Bears, and how!
This is about the same as in grocery stores, where a security guard is unfairly demands to hand over your purse or pack in storage box, and yet next to this box says that the administration of the store for the safety of things is not responsible. Or here's another: on the back of a movie ticket, a concert, the circus, no matter where it is written that the tickets are non-refundable. All this initiative not regulated by any law, but instead violate the law and infringe our rights as consumers.
Back to the topic, I want to appeal to the owners of hull: read the contract or contact the insurance company itself with the question of whether this case insurance. Alas, is not? Then join the others and prepare for battle.
The first thing you need to do after a verbal refusal of the owner of the car is to send your car to the independent review organization to establish the nature of damage. After assess the caused damage.
Costs of examination and evaluation, you will have to take on, but in case of victory, the responsible person, who in our case is the car wash, should you incur costs to reimburse in full, including for the services of a lawyer.
After receiving the expert opinion and the assessment report in the defendant's name send a written claim with the requirement about damage compensation. The claim, of course, be made in two copies, one of which is yours, it require the representatives of the car wash to put your signature, the date of adoption and printing.
They refuse to accept your claim? No problem, send the document by registered letter with acknowledgment of receipt. To the claim, attach copies of examination results and the evaluation report. If, at the time of washing the car, when dealt damage, you weren't alone, you refer to testimony.
And here the reader will have little tense — and I quote the law. In accordance with article 35 of the RF Law "On protection of consumer rights" if the work is done wholly or partly of a material (with a thing) of consumer, the executor is responsible for the safety of this material (thing) and its correct use. I recommend to reflect this link to the Law in the claim and then it will be more convincing.
In case of refusal of the defendant to satisfy your requirement about compensation of harm or even lack of an answer from him, after 10 days of the filing of your written demand, feel free to contact the court with a claim and all the necessary accompanying documents.
And do not despair that you will have to go to court, this was to be expected. The majority of owners of car washes rely on the fact that you go to the court unit, and therefore ignore customer complaints.
So roll up your sleeves and finish off the enemy! The law is on your side.
Yes, and in General I don't recommend the so-called automatic car wash brushes scratch the car cool. Good luck and clear roads to you!
Yes, I have never had such problems, thank God. Brother lawyer, godmother Judge, I'm not afraid like.
But the mentality of our" Entrepreneurs" I know very well...first ceases to pose and then pay everything left and right, but out of principle will not give you the money until the last, well, purely out of principle. Of course not all are, but still a lot left. The word "Reputation" for their concept.
This is the typical response of a person who does not want to bother. I'm sure you never wrote a claim. I have this case rich experience, and responsibility to say that most of the refund was carried out for a week or three. And it's not addressing the court. Read the basic laws.
Useful infa. But we have 99% to the court and there through the floor, maybe something will get.
Everything can be solved with a pretrial claim knowing the basic laws, most of which — the Law on protection of consumer rights. The vast majority of questions I was curious about the shops and organizations in the service sector, were resolved out of court in my favor. Same thing with car washes.
In the Internet there are samples legal claims, fill them in accordance with your problem, enter the necessary articles of the laws and submit to the leadership of the company personally or by mail.
We have to bend over, because we don't know the laws or don't want to bother.
Class.I know.I'm still on the sink did not have time to call em the door hit me in the bumper.the scratch is minor but the washer immediately zabashlyat the polishing details
and most importantly it works with a familiar expert is not even bad poznati possible.
we in Ukraine without a court order — this is not possible, besides the arrest of the property shall be provided by article KK, which is decided by the court
>> nobody can get to repair all the damage and immediately
nonsense. with the court order and writ of execution we go to the Bank where the account of this sink and get the money. there is no money in the account — seizure of property — realization.
all maybe right, but nobody can get to repair all the damage at once, ie the victim is paying for the services of a lawyer, expert, Sadovy collection and a bunch more, will get a refund in the form of esimesena handouts, Sumy which can be small as the nerve of the owner of the car wash
I have to wash the bumper guzzle, dropped a significant chunk of the LKP, for a claim the user has not responded... And I didn't go to court! Now I'll know what to do!
konstantin017
I wonder how to prove that a scratch or peeling paintwork happened at the sink, and did not come to her under a layer of dirt?
It is also interesting. He worked as an independent expert.
konstantin017
I wonder how to prove that a scratch or peeling paintwork happened at the sink, and did not come to her under a layer of dirt?
Insist on radiocarbon analysis)))
I wonder how to prove that a scratch or peeling paintwork happened at the sink, and did not come to her under a layer of dirt?
korsar73
The conclusions of one expert can refute another expert. That's the whole focus.
not good in all this I am sorry(
Or simpler, as an option, call the avtoyurist on the scene.
Insights "of your" expert can refute the expert to which to apply the wash, or expert appointed by the court...
hmm, do I understand correctly? at this moment(that wrote above) I will have another expert to go so he could refute the conclusions of the first expert.
but how to prove that the defect has not got out once we reached the independent expert? ( i.e. find a bug at the sink, for the good does not agree, then go to the expert. But with this position, owner of wash it can say you got it until I reached expert)
Everything was smooth on paper, Yes forgot about the ravines.
The defendant may claim in court the petition for carrying out of judicial examination. And here the chances of the plaintiff's 50/50, but under certain circumstances — may even tend to zero. And in case of refusal in satisfaction of the claim, guess who will pay for a forensic examination? That's right — the plaintiff. I would have thought a hundred times before venturing a legal battle over a couple scratches. Anyway chicanery not a good thing...
I had such crap that I don't dry the tank hatch ( it was about minus 7 degrees), after washing a few hours later stopped at a gas station to refuel and could not. Went back to the sink to they I opened it. They I opened it, but broke! wrote a complaint and took. in a few weeks I went to them they offered to remove the cravings (they were there a HUNDRED), they say to see what the cause of failure. In the end, they, this thrust savagely opened, and there inside was a little rust. Said that it broke due to old age (the car 3 years). Said I can buy this part myself, and they at own expense will replace her. Like and refused to help, and like fuck and sent... In General, spat on them and left. The more they did not appear.
Were unfortunately be the case, but due to the adequacy of the administration of the car wash agreed to 4 free visits of the sink.
I work in the service, come across such. But there are times when the client may not know about the damage on the car
Conclusion — a bucket and rag in hand, my self!
I photographed Boxing in the wash.Come to me on the Date FX45,driving a middle-aged woman.
Immediately noticed that the chrome trim near the rear window damaged.
Did the car drove into the sink and chem-ku salon.Coming up in a few hours to pick up the car scandal allegedly washers wrecked the car, threaten relationships, etc) Comes to me and complains washer at the woman, calling me this woman and asks you to confirm "supposedly you went there was nothing"
Came out, told brazen bitch what the damage was and close to of the damage is not fresh.In General, the Comedy was over, the bitch paid the guys and Khimki and sink!
Is this the type of people p. daras, who come to wash\STO with a known broken part and try to separate the employee\of the owner to compensation.
We are already trying to breed, allegedly after washing, the cleavage appeared on the doors. Importantly so daring came, threatened, and I saw that throughout the wash chamber and received as a gift a record to your sink — at once quiet and left)
Bitches the day before yesterday head on the hood clipped the nail Polish... will have to paint — only saw as I walked around the car through the day. XS what to do now.
it is advisable not to take pictures of yourself, and call the police. let it all fix itself. then wash definitely no chance. the independent examination will not have to call the disgruntled Director of sinks, sufficient directions on examination from the police. in this situation usually do not even reach examination. agree immediately
Great info .I have almost this only with the phone gas I plead with the service
Partially agree that there are cases when the sink scratch the car, but it's one unit. I am sure that most of mashtalov just have not seen those scratches or even know about them in silence, and when you wash your car fucked. brains. I want to note that there are not enough. He worked in body repair and often after washing, inspect the car with the client. Please often obrashaite attention to your car, not when it shows damage(vidamia scesi to plastic or to metal), and he like a fool: Oh, I didn't have, maybe it's on the sink?
All the blame for the wash! So if you where some wheb... to the curb, just off you go to the sink!
R. S. Forgive me for the mats, it sits in my soul)) Nirazu because such customers had to argue.
I have time to wash Roof wash as usual opened the door, stood in the doorway because the jeep is high and no matter what, but the washer is what is leaned on the door. The door hinges are already likely to have been "tired" or the weight of the washer was great, not remember. I sit in the car and the door is not closed, the loop tore off. I calmly go to a counter because they say so, and it will no problems with the washer deducted a check on the work done. I the next day to the guys in the service, they told me the hinges were changed, and I check in the evening at the sink the grandmother received. So, it is necessary to solve the issue with the administrators(they do not care, they're not out of pocket grandmother give)!
And if to wash what accident, with the paintwork or dent makes people, so the washer is also under a layer of mud won't see it, even if it is before bathing to see that the owner stated that the sink pokotsali. Either consciously or not noticed before. How to be? just most external inspection to carry out it.
what about the civilized methods of solving these issues we can speak in our country? was a case that scratched and dented my friend's door with a vacuum cleaner, when the cabin was cleaned, the machine say not cheap the Porsche Cayenne, was sent to hell and it said it was. the next day we took a few friends stronger, a couple of hunting carbines "saiga" and went to have a civilized talk with the owner of the car wash, believe it or not, he apologized, compensated material and moral, even admitted they were wrong and continue to be promised that these cases will not behave pohamski with customers(even the guns from the trunk did not have to get it)