The incentive currency does not change!

Guys help plz och urgently needed! The currency in the incentive does not change, it was in dollars, but it was in rubles. I wanted to change I contact the Steam support service I fill out enter the Steam support account there the password is the symbol from the picture! in order to send a letter to Steam! I'm sending and my support service is coming back, although I wrote all the fillings correctly, I tried to update the same thing, help the guys plz ...