Error (-118) (TERA: The Next)

Guys, help! I have not been able to go to Teru for a week. What is the essence of the problem:
A week ago I played Teru, and the next day, an error (-118) "I am not playing through Steam" was displayed in my launcher.
And okay, if only the game was not available, so my site, forum and, as I said, the launcher itself are not available.
Did everything! I contacted the TP via VK, I used a proxy, VPN, nothing helps! And the most important thing is that when I’m sitting on my WI-FI from my phone, I can’t go to the site and forum either, but through a regular mob. the internet is calm. The router has already rebooted, reset the settings, changed the ports, which I just did not do! In general, who knows how to solve this problem, please unsubscribe.
PS Thanks a lot in advance!
Spoiler