The Internet disappears approximately every 20 minutes.
Good day everyone! Please help me figure out the problem. The bottom line is this: approximately every 20-30 minutes, the Internet disappears for a couple of seconds, sometimes for a couple of minutes. The cable is working fine, there are no interruptions with e-mail, there are no viruses on the computer through AVZ, ADWCleaner, DrWebCureIT. The Internet was connected normally, the provider also said that the connection from their side was normal. The driver for the network card has not been updated for the next month (I updated the last time a long time ago, but after the update everything worked stably). Internet from MTS. Windows 10x64 system lick. The cable is directly connected without any Wi Fi or anything elseRoman Postov
... the provider also said that the connection from their side is normal ... MTS ..
Trust them more - that is still a "sharaga".
In our house for several months their connection (Internet, TV) got into - everyone fled to Dom.ru and RT.
But I do not live in a remote village. Once at the entrance, their flap burned out - the next day he stood and watched how they were being repaired. They brought in a new one, forced the plywood to be torn off the back wall - I found out that nothing would be attached to it, they could not answer the question "why is it needed". We delivered the cheapest equipment - along with the wires, threw it into a box at random and dumped it.
I also did not use much cellular communication from them, in my area I almost did not catch it on 3 different phones. They stopped sending receipts to the landline phone (under the pretext of fighting for the environment) - despite the fact that on the site, in the personal account, there is no section for such a connection at all, i.e. to find out how much you were charged in a month, you need to run to the office and demand a printout or call the TP every time.
SonyK.
For several months everything worked for me without interruptions and Internet and TV, right now the current started like this. Don't know how to fix it?
SonyK.
Yes, the house ru is still shit, often the TV set freezes, although the Internet works fine. Already, the attachment has been changed twice, I tell them to check the equipment on the roof, and they constantly tell me any blame, but apart from the equipment
The most proven method and 100% is to re-wire the wire, and if it does not help, then the problems in the attic with their equipment
I had this on Windows 10, it was worth switching back to 8.1 as there were no more problems with the Internet. Betting 10k now is a bad idea, it’s too raw.
Roman
Postov It is not you who needs to fix, but their specialists - call them in, let them fix them. Maybe at the same time they will explain what is wrong if the problems are on your side.
Genom94
I have only digital TV from Dom.ru in one room, through the simplest set-top box (no Internet). Another set-top box (IPTV) + Internet - from Rostelecom.
Everyone has problems - the question is how quickly they are fixed. So far, neither Dom.ru, nor RT have failed in this - they may be afraid of competition among themselves, so that people do not run away to others.
Trestan
SonyK.
Both of your ways are to call them. Okay, thanks for the help =)
Roman Postov
There is nothing wrong with that - you pay for their services, which means you have the right to technical support. Before calling the wizard, try to solve the problem by phone (the call to the TP number should be free) - they also work for your money and are obliged to help with various problems.
There may be a conflict between two or more programs accessing the Internet (some kind of rocking chair, for example, a media kit sinning with this). Check what is in the autorun. and turn off unnecessary
Viktor Ivanov1980 I
always remove everything from startup, and I have a current torrent and steam. There have never been any conflicts. SonyK.
Yes, I have already called a person for tomorrow, they will check. It's great that everyone does it for free
Roman Posts
It was exactly the same situation, as it turned out, the provider's switch was dying =) As a result, they rubbed me three times that everything was fine with them: D Tell me later what happened.
Roman
Postov Unsubscribe how it went and what you said - extra information will not hurt.
Roman Postov
The same trouble was when it was 99% and for the provider or the cable somewhere it bent maybe not even at home ... He also called the provider to me, too, they said everything is fine with us, I live in western Siberia, the provider changed, another cable was stretched and everything became normal ... By the way SonyK. you’re right you pay money for this, roughly speaking, they have to solve the problem, I don’t know how it is with you there, I even sometimes call the provider at night if I have a problem with the Internet. Although maybe vip_ShadowShooT’s right about the top ten, I’ll not tell you stubbornly sitting at 7.
CreMat0ry
I don’t remember for a long time how I switched to them and I sit, for a month 450 with a cable like, almost everything suits only the ping in online games is high, maybe beyond the distance of residence, the tomtel provider if so interesting)
SonyK.
Nervios
CreMat0ry
In short, all the Internet disappeared. I called them again, came, checked, first they said they say change the Windows (Well, right now, I’ll demolish 10k litsuha because of the Internet) In the end, I made me completely pull the cable from the shield to the computer. All this time I watched how everyone was spending, fixing and doing. In the end, everything works
Roman Postov
Glad for you. If next time you feel that problems may be on their side, call the TP at any time of the day - they are obliged to accept applications around the clock. If they refuse, think about changing the provider.