Problem when logging in! (Tekken 7)

The people prompt please to me in Tekken 7 if you select something in the menu, starane, and so on.... everything just goes up as if the arrow stuck but it's not the arrow I had in other played, and even money changers Claudia and the mouse does not change the result. Bore driver and device nvidia and all re-rolled the result will not change. How to be??
Although there is one moment otsoedinaut device the mouse or the keyboard is just a couple of moments, the choice of bottom-up run but to choose something at this point, nothing is impossible. Game one time friend but even when off the device everything goes stupidly up what is this bug I don't understand.
Please help! And I don't know what to do.