Doesn't log out (Anno 2205)

I don’t know if the topic was this or a similar one, but the problem I have is this, after about one time it doesn’t leave the game, that is, I played and when I press the exit after I agree and click yes, I remain in the game the place to go to the desktop , you can sit like that until the evening, press and zero sense, you have to leave forcibly and at the same time part of what you have passed in the game is lost by itself. Who knows how to be in such a situation ??? Thanks in advance !!!