What's the level of the town Hall? (Clash of Clans)

Twelve

Hello, help me solve the problem, I played clash of clans on the iPhone se reached the 9th level of the town hall. And one day the game just stopped loading. A little bit the download starts and stops. I've already cleared the cache and uninstalled and reinstalled, but nothing helps. Tell me what is the reason

eleven

I changed the phone to vivo 1837 downloading the game does not load 80 prices and the fly out?