Game problems (Grand Theft Auto 5)

bought GTA 5 ...
Going through three missions
I wanted to do my hair for Franklin
But when I pressed the button on the crossbar
Nothing happened, the mini map disappeared.
I tried it in another store ...
Nothing
too ... Mission for Michael where at the end you need to fix the car the same story.
My question.
WHO KNOWS HOW TO SOLVE THIS PROBLEM ???
Play on console, xbox series x