menu crash in the middle of the game (Dying Light 2: Stay Human)

In the middle of the game, for no reason, the game crashes to the main menu, with the message


Does anyone have this happen? And how can this be fixed, does anyone know? I sent a request with this error to the game developers, they sent a message to send them the error log and the properties of my system, sent them all this two days ago and something has been deaf since then! Game purchased from epics