Bug in the quest: \"Seductive whisper\" (Dragon Age: Inquisition)

Friends, please help!
She decided to use the help of magicians to close the gap,
Spoiler calmly went through the quest, after getting into the future with Dorian, she rescued the party members and Leliana. After closing the first gap, the grate must be opened using the lifting wheel. And it doesn't spin! It glows, it is searched, but it ignores the attempt to open the grate, at least kill yourself. Has anyone had anything similar? How to deal with this infection?
Thank you in advance!
PS. licensed game.