Help with technical support contacts. (FIFA 15)

Good afternoon friends. The situation is the following. Reinstalled Windows, downloaded Origin again, installed. I want to go to the client to download FIFA 15, but I can't, because. SMS does not come to confirm the user (new security system in Origin). I bought a DVD Box, there is a support number (495) 642-73-97, but there is only a bot thanks that you got through, then an incomprehensible dialect and throws it off. What should I do?