Transfer to EU (World of Tanks)

Good day, the essence of the problem is this, 3 weeks ago I transferred my account to the EU server, it was said that the transfer could take 5 minutes or more, the account seemed to be transferred but! in the new account, only my nickname, and everything that was gone, I asked those who endured everything they had, I had a panic, turned directly to wargaming, flattery sent to technical support in wargaming on! how long can you wait? EU, there is silence, no one answers, I have a panic! How much longer can you wait? please write who faced the same? Am I not alone?