I can not pass quest (NieR: Automata)

in General a situation such.was all the time in the story,the side effects are not carried out,suddenly came upon a quest to Find a Present operator 60 and it was closed for some reason,that is in the mail watch it and a cross is marked not active,I think to go side effects,almost all were two question is about an abandoned factory,and then backed up to me they never get help PHC-TA what to do.? realized was missing.quest is hanging closed