Theft (Diablo 2)

Haven't visited the server for a long time and forgot all the logins. I usually have the same character name and login, but I re-installed the game, and therefore was removed from all the save. Subsequently I remembered the username of the account with which you played. But I couldn't remember the login from acre with the mules, but I know the name of one of the characters. I had to write a mail [email protected]. I did this 15.09.2018 and the answer is still no. Then I wrote in the PM Ircnet. According to Ircnet specified character on the server and on the same account last time came in 2009. After some time on the way C:\Users\1\Saved Games\Diablo II\Rubattle.net\ I found the pieces of the saving and there was found the name of another character with my desired account. Will ircnet said that he would write as soon as he gets information. A month has passed. I really do not understand, from whom and what information is waiting for will Ircnet and why this reluctance to restore the account. I never thought that you can recover your account in the game will be more difficult than to get a passport in the USSR. I suspect that my account is already nothing there.