Problems logging in Armored Warfare! (Armored Warfare)

Hi, recently encountered this problem: after starting the game, the window GAME START hangs for about 15 minutes, then the screen turns black, a window appears Authentication and all. Game hangs tightly, have to close via task Manager. So as I go into the game very rarely, we don't know exactly when, and then appeared this problem.
Reinstalling the game, checking and fixing client files of the game did not help, and tech support is silent. Has anyone experienced this?