Bug in dungeon new York (Assassin's Creed 3)

In the dungeon of new York there is a door with the name Presbyteriah church. When you want to break the lock, turn the master key to the left\right - all the rules, when cranking up\down - there is an infinite selection of tilt angle, in the end is reset the lock. I think that is a glitch or a bug. After the full story is also not opening. Can reinstall the game. Don't know what to do. Who faced, help with the problem.