Ban no idea for what. (Two Worlds 2)

Explain the situation. Started playing with a friend bought the game, eventually called 1 friend, after 18 hours of play, decided to stay a bit since the game got even 1 person, a total of us x4 body. We started to drive to the start of Loki that would swing down to our level (17ур)
Finished playing after 5 hours. Well, the next day one of my friends gave a ban for 3 months for no reason. ( on X3 months) followed by a message to the admins on Steam with a question that, answered wait for the deadline, but he did not answer for what reason gave ban. Did not violate rules so I read them originally. And is it OK to give banks new players after 18 hours of play???? What to do next no idea decided for a friend to write here, for he is all in shock after seeing the message, admin))) Prompt what to do???