Can't load the game

Rise of the Tomb Raider: 20 Year Celebration
Played at the depot version , then decided to buy the game, bought, paid for, downloaded, when downloaded it says "trial version" pass it and then he asks "do you want to download the complete" I choose "Yes" it takes me to the store, and it says "installation completed" and that's it, I can't , and the money paid, in the mail came the information about the payment and it says full version
The game was removed and loaded again, still nothing new to see, what to do?