It is impossible to enhance residents on the ps4 (Ni no Kuni 2: Revenant Kingdom)

Faced with a very unpleasant thing, when the level of the inhabitants to be maximized, to enhance its impossible due to the fact that the square directly responsible for 2 functions (to improve \ sort or remove), to reconfigure the control impossible. And in the end when trying to level up your character, the game either takes it away from the cell, or offers to sort(depending on where it is trying to do).
And wonder whether the developers slipped this a bug or something I do not understand and it needs some building... has Anyone else faced?