3 New Notifications

New Badge Earned
Get 1K upvotes on your post
Life choices of my cat
Earned 210

Drag Images here or Browse from your computer.

Trending Posts
Sorted by Newest First
L
Lenoks1166 01.10.19 11:48 am

Help

Can't log in to your account. Error NP-40831-6. The problem is that your console can't connect to PSN error NP-40833-8. About these errors information to the office. the website just yet. The problem hurts the second day. No matter connected by LAN or wifi, same thing.
Use PS4. I'm already going crazy from the problems. What to do with them. Manual with of. the site is just useless because they are not designed to solve normal problems.
18 Comments
Sort by:
R
Rolemanser 01.10.19

Lenoks1166
https://community.eu.playstation.com/t5/PS4-Support/PSN-error-code-NP-40831-6/m-p/25719810

S
StormW7 01.10.19

1) can take the flash and download their firmware , but to reinstall ?

2) check the wires maybe broke. Or if ADSL with home phone Splitter to check.

3) put 8.8.8.8 and 8.8.4.4 is a public DNS-Google

L
Lenoks1166 01.10.19

Rolemanser As it is not really an option to dig into mortezaei.

L
Lenoks1166 01.10.19

StormW7
And simple for the most stupid?

L
Lenoks1166 01.10.19

By the way when testing the connection gives an error CE-33992-6

A
An__ei 01.10.19

The Internet on the console have ? Go with PC on the website or from your smartphone, check. In fact, after the spring dances with a tambourine you need to have configured for the vpn prefix.

S
StormW7 01.10.19

put public DNS servers Google 8.8.8.8 and 8.8.4.4

look as exhibited on the PS3 the Internet is full of videos.

Spoiler
Questions ??? all perform

L
Lenoks1166 01.10.19

Purely a question. And there's a chance it will recover?

L
Lenoks1166 01.10.19

An__ei
The ' net

L
Lenoks1166 01.10.19

StormW7
Did not help

S
StormW7 01.10.19

what did not help ?
1, 2, 3 points ?

L
Lenoks1166 01.10.19

StormW7
The wires are not moved. Setting the ports didn't help either.
StormW7 wrote:
can take flash and download their firmware , but to reinstall ?
But this point, I don't quite understand.

L
Lenoks1166 01.10.19

Is there some way to write and get a response from support or this is the lot of gods? But we just have to climb on the website among the tips about rebooting?

R
Rolemanser 01.10.19

Lenoks1166
Call Sony tech support may be able to help.

L
Lenoks1166 01.10.19

Rolemanser
I'll write them today

L
Lenoks1166 01.10.19

Well, support is silent. Any other ideas?
For of until is only possible to call the master, and so I want to use PSN.

A
Andrey Balyukov 01.10.19

Similar problem.

A
Andrey Balyukov 01.10.19

https://www.playstation.com/en-gb/get-help/forums/playstation-systems.topic.html/psn_error_code_np-40-Rk6a/