Not the sound of the voices of the characters, police negotiations (Need for Speed Payback)

Hi all. Faced with such a problem. In the game there is no sound of the characters, you do not hear the sound of the police (sirens and radio chatter), in the cut scenes the voices of the characters barely audible.
In settings all sounds are at maximum. Updated the files, re-installed the game, updated the drivers to the sound. Sense 0.
Can was at whom such problem, prompt as to correct?

PS Informed everything was fine. The game doesn't launch until November, here today decided to play and now this.