sync games on xbox one

already a week sitting and cannot understand what to do.
can't sync the game achievement with my Boxing.
to the Internet (xbox live) is connected. recommended me to clear the cache - as it is written in the data holding this for (but that I doubt he cleared, just a stupid reboot of the box)
https://vk.com/video?z=video81491909_456239030%2Fpl_cat_updates
link vidio to make it clear what the problem is.