The game freezes (Titanfall 2)

In General, a friend bought the game, downloaded, started. The menu is there, but when it comes to the campaign mode, at the moment when he sits in the simulator, there is a black screen although the sound works. If the window, it POPs up an error that in the screenshot below. What could it be? Windows 10 6700 i7, GTX 960 2Gb, 8Gb RAM.