The connection problem (Gwent: The Witcher Card Game)

In General, guys, please help me! My friend got the key, installed the game and going into it, cannot connect. I enclose below the screenshot. A screen that says Enter is already hanging on to him for more than an hour. The computer was restarted several times, the Internet connection is stable and good, the files are checked for integrity carried out. In that case to do? Thanks in advance.