Network error (Network error). How to treat? (The Incredible Adventures of Van Helsing)

When you enter the game, began to fall network Error. The game only runs in offline mode. Cheats,armor, and Persians was preserved in the network and until that problems with access were not. In the Internet information really is not. Support Neоcоre also say silent on this topic.

Does not help:
- reinstalling the game, Windows,
the deletion of AntiVir.

system:
Windows 7 64 license