Question about Steam support

Guys, a question, a year ago I had stolen ACC Steam, through support of I his quiet restored (at that time it was necessary to signup uchetku Steam caliper) now I for one have confirmation from support that my ACC was really hacked, wrote 3 times and the answer is because the Russians are busy you'll meet Jared, who understands nothing and closes the case . Is there a way to contact Russian support or go to an old uchetku support Steam and see for yourself the history of appeals (the ticket number)?