Repair of equipment, a couple of questions
Hello people! There are two business questions for you =)We are opening a service center for the repair of electronics, and we want to know: what customers really need, what is important to them? Please describe your vision for an ideal repair shop. Options like "I want my phone to be repaired by cute Chinese cosplayers under" the same anime "are taken into account, but I can not guarantee that we will find Chinese women and make them fix something.
Second question: what are your first thoughts when it breaks down phone / tablet / laptop (in general, any equipment)? What I mean: for example, a laptop broke, and it contained all the photos of a beloved cat - the first thought about a lost photo album.
1. A well-made robot at 100% (for which you can pay extra).
2. What thoughts? Hopelessness, despair, mourning, suicidal thoughts, heartache ...
1) where to get money for repairs
2) I have no money for repairs. But it's good that I don't care about cats.
and what the clients really need
The cost of the service, the time of the service. Nothing else matters.
What are your first thoughts when your phone / tablet / laptop breaks down (in general, any equipment)?
Where are the screwdrivers / Where is the wallet / who to borrow money from.
To change the broken screen did not cost as much as the floor of the phone. So that the rollback to the factory settings is not passed off as an awesomely complex repair and one and a half mowers were tore down for it.
There are only a few requirements to the repair shop, firstly, there should not be a student who finishes the apparatus with crooked claws and hanging snot on the boards, but a person who at least cuts into what he decided to make a living with. If it can be repaired, it can be repaired, it’s impossible, well, now it’s a common phenomenon, a "drop" has died or something else from the ordered "from 1000 pieces", immediately tells the client about this, and does not pull rubber in attempts to cut down the lava for the type of diagnosis and type of storage. Secondly, so that this very repairman had leverage through the contacts of his superiors, and not "ruined the apparatus, accused the client of this, but nothing can be done except to break his head with a crowbar, and for this they put" The rest of the tenth case, without coffee and girls at the reception are quite possible to live without neon signs too. Although it is very nice to have on the wall, under the client's snout, a full price list for services, in large print. So that we do not go with teapots :) We, once, constantly repaired teapots, as it began to crumble, only the body remains there. At first it does not turn off, then there is no contact in the stand, then the heating element is dead ... as a result, the Frankenstein with the wire directly, the contacts in the stand have burned out, the new relay and the heating element stand like a new kettle, and then the case starts to flow! :) Money spent, work, and for a new one fig to go.
requiemmm
About the kettle, as they say, life =) A boiler with a body a la modern electric kettle ... As for the specialists, there is even education (not 4 grade of elementary school, no), so everything is fine with that. Well, the price will be on the site - not in front of the "snout", but at least something =) Thank you for the detailed answer!
I would add a work from home function, or something like a consultation about fixing, you will use more buns.
Just people are angry and do not want to spend money because of people even meaner and richer, relying on their own strength, and no one needs extra brainwashing ..
Spoiler alert for my phone to be repaired by cute 2d chan ^^
sadcaspire wrote:
or something like a consultation about fixing, you will use more buns.
Don't get it? How will the consultation generate income? I called, they explained to you, you did it yourself, so what? will you carry money in gratitude?