What to do if there is no permanent ban for anything? (Grand Theft Auto 5)

I recently played GTA Online, everything was fine, but when I decided to play the next day, I was greeted by a window saying you are blocked until that date and your characters will be reset. I wrote to the support service, but they told me to read the terms of use, but I did not use glitches and cheat menus and did not order an account upgrade.

Please tell me what should I do?