Has the pre-order policy changed?

When pre-ordering Doom, a window flew out: "You already have a Wolfstein and you will not receive an additional copy."
Has the pre-order policy changed and now you can not get a copy of the game in the inventory, which is given as a gift for pre-order?
A few months ago I pre-ordered Larka and they put a copy of Tom Raider in my inventory, although the game was on the list of games ...