Question to the administration (missing character) (Diablo 2)

Account 0b250 sorka Liybov, played 2 days ago was 20 lvl, I remember exactly did not delete it in the ladder; Well, 20 lvl, in principle, is not scary, but if you can want to restore. before that he created the same litter, but it died and then created it again, and now it is not. What can I do on this account on which I can play?