Character issues (Diablo 2)

Hello dear. The problem is that the character stopped entering not only the created games, but also those that I create myself. I read on the forum that this is a temporary error, but the problem is that I have already been sitting for 2 weeks on this Persian and even though henna does not work and does not work. I ask the administration to pay attention to this, because I have been collecting gear for him for a very long time and it will be extremely sad to lose it. The nickname of the character Azberela
Thank you in advance.